There
is no power in technology, products or services. Everything is determined
during use, by people.
Drilldown List of Usability
Services
Our services focus on the high-value leverage
points that advance "customer success" the most. Services
are listed in the order that fit most project work plans.
User
Research Requirements stage: Online surveys, and user
/ task analyses identify high-value performance and improvement opportunities.
Low-Fidelity Tests Test initial specifications using paper designs.
Find and fix user problems before they're built.
High-Fidelity Tests Find and fix user problems during development.
Tests start as early as initial paper prototypes and screen designs,
and continue through nearly finished builds.
Worldwide Online Tests Obtain rapid and cost effective feedback from
25 to 200 users worldwide, to measure usability, usage, success and
satisfaction with customers, channel partners, suppliers and employees
worldwide.
Metrics Tests / Summative
Evaluations Metrics: Measure exit criteria, critical failures,
cost/benefit, value added. Summative: Test after launch to determine
next requirements.
Create & Apply
Knowledge Bases Package findings from multiple tests: Create
focused "customer success heuristics" and deliver them online
to multiple development teams. Advance organizational capabilities
and culture.
Heuristic Reviews Use your own "customer success heuristics"
to do rapid reviews that identify key problems in many related systems
and products.
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