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| Leadership |
| Breakthrough
Usability delivers superior user performance
to its clients, helping them outperform competitors
and lead industries. |
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| Welcome
/ Free Planning |
| A
Free Usability Plan: We'll prepare and present
a free custom plan that fits your goals and timeline
-- so you can outperform competitors and lead markets.
Get to know us by learning how to
succeed quickly and cost effectively. It's free and
there's no obligation. E-mail
or call today.
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| Quick
Selector: Fit Your Stage and Needs |
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Initial Concept and Research
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Requirements, Specification,
Analysis
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Industry Leadership:
Advanced Usability Capabilities
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Global
Online Usability Framework (Consistent
framework with comparable metrics throughout
your organization and life cycles, with
re-usable accelerated processes for
low costs and fast turnaround with higher
quality)
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Online
Usability Knowledge Base (deliver
best-practices guidance 24 x 7)
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Heuristic
Review System (specific to your
customers and what you deliver)
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Design / build Usability Program Website
(can maintain / update the site, if
desired)
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Usability Outsourcing (for selected
clients)
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| Client
Example: Cisco Systems |
| For Cisco
Systems, provided about 190 studies over
6 years. Key examples include the usability services for
two ease of use tools, Fast Step(TM) and ConfigMaker.
These were rolled across a large number of products that
have become the best selling products in Cisco's history
-- and helped Cisco's Small/Medium Business products grow
from $250 million in revenue to a run rate of over $6
billion in a recent quarter -- 24X revenue in
6 years. Also provided about 90 studies
to Cisco.com, Cisco's Web site, the world's #1 E-commerce
Web site. Cisco.com provides many contributions
to Cisco such as E-Commerce revenues of about 90% of the
company's gross revenues and resolving nearly 80% of its
customers' support needs. Also provided usability for
the redesign of Cisco's global Intranet, the platform
by which Cisco operates internally. |
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| Client Example: Accenture |
| For Accenture,
designed and field-proved custom
usability methods and processes that were formally
certified by the Firm as meeting its usability goals and
rolled out as part of its global processes. Also assisted
in improving the Firm's Knowledge Xchange(TM), its global
Knowledge Management system. This team's work was
recognized by the Firm as Innovation Scan #17, a
core advance that delivered significant worldwide value. |
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